Your satisfaction is guaranteed with any item you purchase from My Precious Rings. If you are not happy with your purchase, we are willing to do whatever it takes to make you happy, within reason.
These rings have been sold to thousands of satisfied customers from all around the world. We would like to make you the next satisfied customer. Customer service is our number one priority. We pride ourselves on our products and service, and we know you will be totally satisfied with your entire experience. If a problem does arise, please email us () or call toll free: 1.8.MORDOR.655 or 1.866.736.7665
Return Policy:
These rules apply to all products you buy directly from the My Precious website. Products purchased from other websites we may refer you to must be returned in accordance with the return policy of that website.
30 DAY MONEY BACK GUARANTEE - Returns
will be accepted up to 30 days past the shipping date.
We will issue a refund for
non-custom order items once the item is returned in the same condition it
was mailed out in. Shipping is not refundable and a 15% restocking fee
will be issued. If any damage has been caused by regular wear of an item an
additional
$20.00 fee will be assessed. Items should be returned to the same address it was shipped from (usually the Layton, UT address).
Custom Order Items ,
Platinum Jewelry, and Custom Engraved items are NOT RETURNABLE
OR REFUNDABLE.
International Orders: Packages
refused at the time of delivery will not be refunded.
Refunds will be issued by the same
means the item was paid for originally.
Orders may be canceled before
5pm MST on the day of the order, if ordered before 5pm, or
5pm MST the following day if ordered after 5pm.
Orders canceled after that time will be issued an 8% cancellation fee.
Items should be returned in a padded
package and should be insured. We will not refund returned items lost in
the mail. Proof of purchase must be included with the returned item.
A copy of the sales receipt is acceptable proof.
If you
should order an incorrect ring size, we do offer resizing. $20.00
US for sterling silver $50.00 US for gold.
(This includes return shipping charges for USA addresses only, additional
shipping charges apply for Non-USA address, please
contact us () for more details and for directions on how to return your ring)
